The key to delivering outstanding customer service is creating the right first impression; first time, every time.

You will learn the principles of Total Quality Management to help you identify who your customers are and understand the value of putting them first.

You will also learn how to communicate positively and professionally to build rapport and engage with your customer. You can then deliver the excellent level of service your customers want and deserve.

Practical skills and advice on listening and questioning techniques that allow you to empathise and connect with your customer whilst enhancing the reputation of your company as one who goes the extra mile.