Unfold valuable skills and techniques to deliver high impact presentations. Convince, inspire, motivate and persuade your audience. You will learn how to use your personality to get your message across successfully and get the results you want. The course is full of proven tips and tricks. These range from designing your presentation, delivering your message through to the best use of visual aids and how to structure your speaker notes.

You will have the option to record your presentations and review them to find your strong points and eliminate any weaknesses. We also encourage you to make the best use of the course by presenting work-related topics during practical sessions.

To ensure everyone gets the best individual attention, coaching and support, attendance is strictly limited to 6 delegates.

Whether it’s a corporate meeting, a meeting with clients or an impromptu meeting in the office, meetings form an important part of running any organisation. However, unless meetings are run efficiently and constructively, they can be enormously wasteful in both time and money.

You will gain a clear understanding of the roles and responsibilities of the Chairperson, Secretary and Attendees, before, during and after the meeting.

You will learn how to run smooth meetings, generate clear agendas and minutes and monitor any follow up actions. You will focus on communication skills in order to increase participants involvement and contribution. You will also look at ways to handle difficult people or situations.

You will explore techniques to ensure that meetings are cost effective and have a positive impact on your Company’s success.

The key to delivering outstanding customer service is creating the right first impression; first time, every time.

You will learn the principles of Total Quality Management to help you identify who your customers are and understand the value of putting them first.

You will also learn how to communicate positively and professionally to build rapport and engage with your customer. You can then deliver the excellent level of service your customers want and deserve.

Practical skills and advice on listening and questioning techniques that allow you to empathise and connect with your customer whilst enhancing the reputation of your company as one who goes the extra mile.

The key to delivering outstanding customer service is creating the right first impression; first time, every time.

You will learn the principles of Total Quality Management to help you identify who your customers are and understand the value of putting them first.

You will also learn how to communicate positively and professionally to build rapport and engage with your customer. You can then deliver the excellent level of service your customers want and deserve.

Practical skills and advice on listening and questioning techniques that allow you to empathise and connect with your customer whilst enhancing the reputation of your company as one who goes the extra mile.

This one day course will highlight the importance of effective communications in an organisation; why it is essential to keep staff informed on important and routine business matters.

To be effective in business, you have to communicate well. To be a good manager, you have to have exceptional communicate skills.

Packed with practical tips to ensure you achieve positive outcomes no matter what the circumstance, event or individual. A powerful approach with plenty of exercises that will engage and inspire you.

Assertiveness skills are essential in improving your overall effectiveness and confidence, and are useful in a variety of situations.

Learn how to improve your skills through understanding why you need to be assertive, when to be assertive and how to be assertive while also developing your confidence and self-esteem.

Explore different personality types and identify behavioural traits in order to recognise assertive behaviour to apply yourself.

Improve how when ‘no’ is the correct response, using the appropriate body language and language.