Assertiveness skills are essential in improving your overall effectiveness and confidence, and are useful in a variety of situations.

Learn how to improve your skills through understanding why you need to be assertive, when to be assertive and how to be assertive while also developing your confidence and self-esteem.

Explore different personality types and identify behavioural traits in order to recognise assertive behaviour to apply yourself.

Improve how when ‘no’ is the correct response, using the appropriate body language and language.