Creating Access databases can be a daunting process for many. It can be a time consuming process to self-teach Access, but you don’t need to! We have three “on-the-shelf” Access courses where you can gain a wealth of knowledge and learn from our experienced database designers.

Microsoft Excel is the leading spreadsheet programme across businesses. It can be used to store and present simple data, through to complex automated systems. Whether you are a new user or a seasoned spreadsheet expert you will undoubtedly learn many tips and tricks to get the most from this powerful programme.

Microsoft Outlook is an essential part of office life. It is most well known for it’s communication function allowing you to email customers, suppliers and colleagues. You can also use Outlook to plan your time, track your to-do items and store contact details.

Our training will allow you to use your Outlook beyond an email account and get to grips with all it has to offer.

Whether you are presenting to your colleagues or to your customers let us show you how to make the most of PowerPoint and your slides. We have an Introduction course for delegates that have not used PowerPoint before so they can understand how to build slides and run their presentation or you can attend our Advanced course. Our Advanced course will not only offer you a world of tips and tricks but allow you to learn additional features for your presentations.

We also run PowerPoint for Presenters focusing on getting your message across and avoiding death by PowerPoint!

Learn to use Microsoft Project to manage your projects. Our range of courses will help you to work from the beginning, building your first project plans, through to the intermediate level where you can fine tune your project settings and reporting, then on to the Advanced where you can customise the software to get exactly what you want. Understanding how to use Microsoft Project correctly and efficiently will give you more time to work with your team on your project.

Our Project Management training programmes can be entwined with our IT training courses to give you the complete Project package.

Join us and learn how to use Microsoft Publisher to it’s fullest. Whether you need to create invites, newsletter, signs or promotional material we will walk you through the settings and features to put you in control of your publications.

Visio is drawing software. You can use it to create flowcharts, business maps, office layouts, electrical diagrams and so much more.

Our training will give the skills you need to get drawing quickly and effortlessly. We will show you a range of diagrams and how they each work, and you can also specify* which drawings you would like to learn.
* please specify at the time of booking

Microsoft Word – the marmite of the office range, you either love it or hate it! We’ve found of those people who grumble about how awkward Word is to use, don’t actually know how to use it!

Take some time out to discover how Word really works and you will be able to create and edit your documents in a fraction of the time. It is just knowing how it works, and we’d love to show you.

Our Introduction course is fantastic for new users or to get people started with using a computer in general. Our Intermediate course is full of everyday features that will save you time. Our Advanced course is designed around longer documents and getting into the nitty-gritty of Word.

Many of our previous attendees have commented how the Word training will also help them with Outlook and PowerPoint – so a three in one course!

Assertiveness skills are essential in improving your overall effectiveness and confidence, and are useful in a variety of situations.

Learn how to improve your skills through understanding why you need to be assertive, when to be assertive and how to be assertive while also developing your confidence and self-esteem.

Explore different personality types and identify behavioural traits in order to recognise assertive behaviour to apply yourself.

Improve how when ‘no’ is the correct response, using the appropriate body language and language.

This one day course will highlight the importance of effective communications in an organisation; why it is essential to keep staff informed on important and routine business matters.

To be effective in business, you have to communicate well. To be a good manager, you have to have exceptional communicate skills.

Packed with practical tips to ensure you achieve positive outcomes no matter what the circumstance, event or individual. A powerful approach with plenty of exercises that will engage and inspire you.

The key to delivering outstanding customer service is creating the right first impression; first time, every time.

You will learn the principles of Total Quality Management to help you identify who your customers are and understand the value of putting them first.

You will also learn how to communicate positively and professionally to build rapport and engage with your customer. You can then deliver the excellent level of service your customers want and deserve.

Practical skills and advice on listening and questioning techniques that allow you to empathise and connect with your customer whilst enhancing the reputation of your company as one who goes the extra mile.

Unfold valuable skills and techniques to deliver high impact presentations. Convince, inspire, motivate and persuade your audience. You will learn how to use your personality to get your message across successfully and get the results you want. The course is full of proven tips and tricks. These range from designing your presentation, delivering your message through to the best use of visual aids and how to structure your speaker notes.

You will have the option to record your presentations and review them to find your strong points and eliminate any weaknesses. We also encourage you to make the best use of the course by presenting work-related topics during practical sessions.

To ensure everyone gets the best individual attention, coaching and support, attendance is strictly limited to 6 delegates.

Whether it’s a corporate meeting, a meeting with clients or an impromptu meeting in the office, meetings form an important part of running any organisation. However, unless meetings are run efficiently and constructively, they can be enormously wasteful in both time and money.

You will gain a clear understanding of the roles and responsibilities of the Chairperson, Secretary and Attendees, before, during and after the meeting.

You will learn how to run smooth meetings, generate clear agendas and minutes and monitor any follow up actions. You will focus on communication skills in order to increase participants involvement and contribution. You will also look at ways to handle difficult people or situations.

You will explore techniques to ensure that meetings are cost effective and have a positive impact on your Company’s success.

The key to delivering outstanding customer service is creating the right first impression; first time, every time.

You will learn the principles of Total Quality Management to help you identify who your customers are and understand the value of putting them first.

You will also learn how to communicate positively and professionally to build rapport and engage with your customer. You can then deliver the excellent level of service your customers want and deserve.

Practical skills and advice on listening and questioning techniques that allow you to empathise and connect with your customer whilst enhancing the reputation of your company as one who goes the extra mile.

The fundamentals of professional honed writing skills are critical in today’s business world. You need to ensure that what you prepare clearly assists others to feel, think or act upon what you’ve written.

One of many tools learnt is an easy to use structure for business correspondence through the use of current conventions or your company’s standards. An opportunity to revise grammar, spelling, punctuation and examining word choice and striking the right tone. In addition, effective proof reading techniques and also output media and choice, will be explored.

Completing practical exercises under guidance will help you avoid common mistakes and become more confident in producing accurate written communication.

Meetings are an important part of running any company. However, unless meetings are followed up with concise, accurate and timely minutes, they can be enormously wasteful in both time and money.

You will gain a clear understanding of your role, as the meeting Secretary, not only during the meeting but also before and after. You will learn how to assist the Chairperson in the smooth running of the meeting, the timely production of accurate minutes and monitor any follow up action, thereby ensuring that meetings are cost effective and so having a positive impact on your Company’s success.

Enhance your listening and note taking skills and learn how to be selective in your write up, nevertheless still capturing the full meeting content correctly.

Properly formatted, concise, accurate and balanced reports ensure that key messages are not lost. There will be emphasis on and practical exercises in preparation, structure, writing and presentation. You will learn how to produce reports with content that flows logically and avoids repetition. As well as grammar, spelling, punctuation and objectivity and balance, there will be focus on brevity to help you avoid producing wordy reports.

You will also learn what to include in an executive summary or précis and the sequencing of the report content, including annexes efficiently.

Understand how company accounts work, where finance comes from and why and when expenses are incurred. You will be able to identify areas in the business that can be changed to achieve a better use of funds, reduce costs and increase margins.

The course highlights the effective use of accounts to achieve your objectives – reduced costs or increased profits. You will also learn how information flows between the different parts of the accounts, how to evaluate accounts and how to check that they are correct.

During the course you will also analyse sets of accounts to get the underlying trend and other information contained in them.

An organisation’s workforce is without doubt its biggest asset, managing people effectively is critical. Release your potential and become an inspiring leader – instil enthusiasm and energy throughout your team and manage you and your team to success.

Optimise performance and make the best use of time with effective communication and delegation, win trust and cooperation, motivate and resolve conflict easily turning resistance into support.

Through a mixture of discussions and practical exercises you will develop and polish existing skills while learning proven techniques and best practices, giving you the expertise to manage people effectively!

If you have made the transition from being a team member on projects to managing your own projects, then attending Baseline’s Practical Project Management should be a must at the top of your to-do list.

Get some great tips from someone with real experience of delivering successful projects. Learn how to deliver projects which will build your reputation for effectively controlling projects that deliver and stay within budget.

Learn how to confidently get the best out of others through successful Training with clear communication that is understood and heard by all.

This highly participatory two day course is designed for all trainers and training managers and covers the training process from the initial identification of Needs, through Design and Delivery to Evaluation

You want to improve your sales performance, improve your commission and impress your manager and colleagues. This Effective Selling course gives you the tools to change the way you sell, to improve the way you handle customers and the requests they make, and to increase the number of closes that you achieve.

Once you have attended the Effective Selling course you will know what steps you can take to boost your sales performance and improve your productivity.

We all negotiate. In business and at home having the skill to negotiate successfully helps you to achieve the best result in many different areas, from salaries to dealing with staff, with getting the best deal.

Develop the skills to identify your core objectives when entering negotiations, lay the groundwork, counter objections and achieve successful outcomes.

During the course you will use role-plays to simulate different environments, play devil’s advocate against others’ negotiating tactics and identify and hone your own particular negotiating strong points.