Case Studies

Construction Company – Microsoft Office Training

After an initial meeting with key staff, we spent a day investigating staff training needs and aligned them to the business’ objectives, needs and budget.  The training planned for a mixture of on-site training and scheduled courses at Baseline.  With a combination of short on-site workshops and scheduled courses at Baseline for those with individual needs different from the rest of the group, we were able to up the skill levels of all staff keeping within budget.

Hardware Distributors – Customer Service & Sales Training

We were approached by the Customer service and sales manager to run bespoke customer service and sales training for their staff.  Staff are required to upsell to customers following contact with customer services.  We devised a programme that brings sales to the forefront of customer service without the daunting prospect of selling, making a gentle introduction for staff members who were new to sales.

Car Parts – Microsoft Excel Training

From an initial meeting to familiarise ourselves with the data modelling template, we put a half day programme together to ensure all field staff were able to use and understand the template.  Using several tests that we developed we were able to check their understanding and use as staff were learning at different rates, over various half-day sessions.