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• • Dealing With Sensitive Issues • •

Introduction
This one day course teaches how to deal with sensitive personal issues in the workplace.  You will get tips on dealing with subjects such as poor personal hygiene and appearance, bad timekeeping, misuse of email and internet, personality clashes, performance issues and even substance abuse and dishonesty.  At the end of the course you will have solid methods you can use to enhance your ability to manage a range of sensitive problems you might encounter as a manager.

Cost and Duration
 Duration: This course runs for a full day
Cost: £299 per delegate
Discounts apply to multiple bookings from the same organisation

Do you need to have experience to attend the course?
 You will not need any previous experience or skills. However, to get the most from the course you will have some experience of leading teams or managing others.

What is covered?
This highly participative course, involving role play, will teach you how to deal with the issues which can cause resentment and de-motivate a team.  You will learn to consider your managerial responsibilities regarding the needs of employees to help clarify whether you should act or not.  You will then learn techniques to deal with the issue at hand, using a thoroughly planned and carefully executed approach.

By the end of the course, you will have:

  • Discussed with the tutor and other delegates the types of sensitive issues faced in the workplace today

  • Learnt the five needs of an employee

  • Reviewed a Manager’s responsibilities and their relevance to the individual and the business

  • Been introduced to the “Act/Don’t Act” model

  • Learnt and practiced the coaching cycle

  • Discussed the impact of legislation and internal policies on “Act/Don’t Act” strategies

  • Learnt how to prepare and manage the delivery of a “sensitive message”

  • Considered and planned responses to behaviours that impact on performance and morale

  • Practiced the delivery of a “sensitive message”

  • Discussed responses to bullying and harassment

  • Learnt how to deal with conflict and hostility

  • Reviewed external sources of help such as bereavement and drugs agencies