• • Effective Business Writing • •

Introduction
This course is designed to assist managers, supervisors and team leaders to produce accurate, clear and concise written communications. It will also help the experienced person who has had their secretarial support replaced by a PC.

Cost and Duration
Duration: This course runs for a full day; 09:00 to 17:00
Cost: £299 per delegate
Discounts apply to multiple bookings from the same organisation

Do you need to have experience to attend the course?
You will not need any previous experience.

What is covered?
By the end of the course participants will have:
• Understood the vital importance of well-formatted written communications
• Understood the importance of using the right terminology
• Learnt how to be more persuasive and professional on paper
• Learnt how to format letters and documents correctly
• Learnt the importance of maintaining professional standards in the production of Memos and Emails
• Learnt a number of techniques to improve the level of response to sales/marketing letters
• Learnt how to say "No" or convey "bad news" without causing offence, or being vague
• Learnt how to be assertive, yet polite, when writing letters of complaint
• Learnt how best to 'sell' yourself when applying for a job interview
• Learnt how to format minutes effectively to assist busy readers